Effective Date: 16-Sept-2025
Last Updated: 16-Sept-2025
This Privacy Policy (“Policy”) describes how AKT Studio (“we,” “our,” or “us”) collects, uses, stores, discloses, and protects the personal information of its customers (“you,” “your,” or “user”) when you access our website, place an order, or otherwise engage with our services.
We are committed to protecting your privacy and ensuring the confidentiality of your personal data in compliance with the Information Technology Act, 2000, the IT Rules, 2011, and the Consumer Protection (E-Commerce) Rules, 2020.
1. Information We Collect
We may collect the following types of information:
1.1 Personal Information
- Name
- Email address
- Phone number
- Billing and shipping address
- Payment details (processed securely through third-party gateways; we do not store your card details)
1.2 Non-Personal Information
- IP address
- Browser type and version
- Device information
- Website usage data (cookies, analytics, etc.)
1.3 Sensitive Personal Data (SPDI)
As per IT Rules, 2011, sensitive data may include:
- Financial information such as payment instrument details.
We do not store such information on our servers. It is processed securely by authorized payment gateways.
2. How We Use Your Information
We use your information for the following purposes:
- To process, fulfill, and deliver your orders.
- To provide customer support and respond to queries.
- To improve our website, products, and services.
- To send you order updates, promotional offers, and newsletters (you may opt out anytime).
- To comply with applicable laws and regulations.
3. Sharing and Disclosure of Information
We do not sell, rent, or trade your personal information. We may share your data only in the following cases:
- Service Providers: With trusted third-party vendors such as payment processors, shipping partners, and IT service providers, strictly for fulfilling your order.
- Legal Compliance: When required by law, regulation, legal process, or governmental request.
- Business Transfers: In case of a merger, acquisition, or restructuring, your data may be transferred as part of business assets.
4. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this Policy or as required by applicable laws (e.g., tax or accounting obligations).
5. Cookies and Tracking Technologies
5.1 Our website uses cookies and similar technologies to:
- Enhance user experience.
- Track website traffic and usage.
- Remember user preferences.
5.2 You can manage or disable cookies through your browser settings, though this may affect website functionality.
6. Security Practices
6.1 We implement reasonable security practices and procedures in accordance with the IT Act, 2000 and IT Rules, 2011 to safeguard your personal data against unauthorized access, alteration, disclosure, or destruction.
6.2 While we take all reasonable precautions, no method of electronic storage or transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
7. Your Rights
Subject to applicable laws, you may exercise the following rights:
- Access and review your personal data.
- Request corrections or updates to inaccurate data.
- Withdraw consent for non-essential data processing (e.g., marketing).
- Request deletion of your data, subject to legal obligations.
To exercise these rights, please contact us (details below).
8. Grievance Redressal Mechanism
In compliance with Rule 4(4) of the Consumer Protection (E-Commerce) Rules, 2020 and IT Rules, 2011, AKT Studio has appointed a Grievance Officer:
Grievance Officer Details:
Name: Harshad Panchal
Designation: Grievance Officer, AKT Studio
Email: support@aktstudio.in
Phone: +91 98243 80834
Address: Surat, Gujarat, India
- Complaints will be acknowledged within 48 hours.
- Complaints will be resolved within 30 days of receipt.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to read their privacy policies.
10. Children’s Privacy
Our services are not directed towards individuals under the age of 18 years. We do not knowingly collect personal information from minors. If we become aware of such data, it will be deleted immediately.
11. Changes to this Policy
We reserve the right to update or modify this Policy at any time. Updates will be posted on this page with the revised “Last Updated” date. Continued use of our services after such changes constitutes acceptance of the revised Policy.
12. Contact Information
For any questions regarding this Privacy Policy, data protection practices, or to exercise your rights, please contact:
AKT Studio – Privacy Office
📧 Email: support@aktstudio.in
📞 Phone: +91 98243 80834
🌐 Website: https://aktstudio.in/privacy-policy/